Dial “110” when you want to call the police urgently
Dial 110 if you are being robbed, are being followed by a stalker, have been in a traffic accident, or need immediate help from the police.
You can call from cell phones, landline phones, as well as public phones.
Call 110
Tel: 110
Time: 24 hours a day, 365 days a year (free connection)
Language: Japanese, English
[What to say on the phone]
If you call 110, you will be asked, "Is this for a crime or an accident?"
Please tell them the following clearly:
- What happened and when it occurred
- Are there any injured people?
(If someone is seriously injured, call 119 first.)
- Address of the place where the crime or accident occurred
(If you don't know the address, describe the building or a landmark.)
- Name and phone number of the person calling
If you lose your personal items
Visit the nearest police station or police box to file the loss.
If you lose your credit card, ATM card, smartphone, etc., immediately contact your credit card company, bank, mobile phone company, etc. to prevent them from being used by others.
If you receive a notification that your lost item has been found, go to the police station or the lost property center to pick it up.
- Metropolitan Police Department: List of Police Stations（Japanese only）
- Metropolitan Police Department: Lost and Found（Japanese, English, Chinese, Korean）
You can find out if your lost item has been handed over to the police at the following website:
- Metropolitan Police Department: Lost Item Search （Japanese only）
If you lose your personal item at a station or on a train, ask the station staff.
About “KOBAN 交番” (Police Box)
There are more than 800 "Koban" (Police Box) in Tokyo.
At the "Koban", there are police officers who protect the safety of the town, patrol, respond to crimes and accidents, and receive lost items.
You can also seek some advice from "Koban". If you have any troubles or concerns, consult at "Koban" near your house.
When you seek advice from the police by phone
#9110 is the number to call when you have a problem or concern you want to talk to the police about.
They will guide you to the appropriate contact point according to the content of the consultation.
- Metropolitan Police Helpdesk （Metropolitan Police Department General Advisory Center）
Tel: #9110
Language: Japanese, English, Chinese, Korean
