In Case of a Sudden Illness, Incident, or Accident

In Case of Sudden Illness or Injury

Dial 119 to call an ambulance

In case of sudden illness or serious injury, dial 119 to call an ambulance to take you to the hospital.

You can call from cell phones, landline phones, as well as public phones.

 

Call 119

Tel: 119

Time: 24 hours a day, 365 days a year (free connection)

Language: Japanese, English, Chinese, Korean, Portuguese, Spanish, etc.

 

[What to say on the phone]

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If you call 119, you will be asked, "Is it for a fire or for an ambulance?"

Please tell them the following clearly:

  • You need an ambulance
  • State of illness or injury
  • Address of the place where the sick or injured person is

  (If you don't know the address, describe the building or a landmark.)

  • Name and phone number of the person calling

 

Go outside and wave your hands to let paramedics know where you are when you hear an ambulance siren. Then take them to the sick or injured person.

Go to the hospital by yourself without calling an ambulance if your illness or injury do not need immediate attention at a hospital.

(⇒ Go to “In case of illness or injury”)

 

 

Dial “#7119” if you are unsure whether to call an ambulance

#7119 is the number to call when you are unsure whether to call an ambulance due to sudden illness or injury.

Doctors, nurses, and other specialists will listen to you and decide whether to call an ambulance.

If it's not an emergency, they will let you know which hospital can see you.

 

Emergency Telephone Consultation Center

Tel: #7119

Time: 24 hours a day, 365 days a year

Language: Japanese

 

There are also websites that can help you if you are not sure whether to call an ambulance.

Answer the questions on the screen to check whether you should get to the hospital immediately on your own or call an ambulance.

Tokyo Fire Department Emergency Telephone Consultation Center “Tokyo EMS Guide (Japanese and English)

 

 

Dial "#8000" when your child is sick or injured on a holiday or overnight

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Dial #8000 when you are concerned that your child is injured or sick during nonbusiness hours.

Doctors, nurses, public health nurses, and other specialists give advice on how to deal with your child's symptoms and whether to go to the hospital.

 

Children's Health Consultation Room (Pediatric Emergency Consultation)

Tel: #8000

Time: Monday-Friday 6:00 pm - 8:00 am on the next morning/Saturdays, Sundays, holidays, End year/New Year holidays 8:00 am - 8:00 am on the next morning

Language: Japanese

 

There is also a website where you can check your child's symptoms and see if you should go to the hospital immediately.

Japan Pediatric Society “Kodomono QQ Kids Emergency (Japanese, English, Chinese)

 

 

When you want to find a hospital with foreign language capabilities

You can obtain information about hospitals that can speak foreign languages and hospitals that will see you on weekends and at night with the following helpdesks:

 

  • Tokyo Metropolitan Medical Institution Service “Himawari”

Tel: 03-5285-8181

Time: Everyday 9:00 am~8:00 pm 

Language: English, Chinese, Korean, Thai, Spanish

 

Tel: 03- 6233-9266

Time: Monday - Friday 10:00 am - 4:00 pm 

Language: English, Chinese, Korean, Spanish, Thai, Portuguese, Filipino and Vietnamese

(※Days and times vary depending on the language. Please check on the website.)

 

You can also search for hospitals on the following website:

(Machine translation available [English, Chinese, Korean])

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