Natural Disasters

7　Utilities/Transportation

ライフライン・交通 ページ アイコン

7　Utilities/Transportation

    1. Check the following pages to find out the status of electricity, water and gas supplies for Tokyo.

    2. When there is a power outage, unplug all electrical devices from the outlets.
      If you leave electrical devices plugged in, when power is restored, it may start a fire.

    3. When water service resumes, cloudy or discolored water may come out at first. Let the water flow until it runs clear.

    4. When gas stops because of a disaster, take the following steps.

      Check to ensure there is no smell of gas.
      If you smell gas, there may be a gas leak.
      Open the windows to ventilate the area.
      Using electricity may cause a fire, so don't use the extractor fan.
      Be sure not to use lighters, matches or other open flames.
      Contact the gas company immediately.

      If you don't smell gas, take the following steps.

      • If using City Gas (i.e. your gas does not come from cylinders outside your home)


        1. Turn off the gas and close the main valve.

        2. Take the cap off the gas meter's reset button (some meters don't have caps).
          The gas meter should be outside your home, or in a box in the corridor of your apartment building.

        3. Press the reset button all the way in.
          After two seconds, slowly release your finger from the button, and put the cap back on.

        4. Wait three minutes. When the red light stops flashing, gas service will be restored, so you can reopen the main valve.

        5. If the red light keeps flashing after three minutes, try steps ① to ④ again.
          If the flashing light still doesn't go away, contact the gas company.


      • If using Propane Gas (i.e. your gas comes from cylinders outside your home)


        Go outside and check the position of the gas cylinder.
        If the gas cylinder has moved from its original position, the gas company will need to check on it.
        Before using the gas, contact the gas company.

        If the gas cylinder has not moved, take the following steps.

        1. Turn off the gas and close the main valve.

        2. Press the button on the left side of the gas meter.
          The gas meter should be outside your home, or in a box in the corridor of your apartment building.

        3. The LCD text and light will flash, so wait 1 minute.

        4. When the LCD text disappears and the light stops flashing, you can use gas again, so open the main valve.

        5. If the light doesn't go out, contact the gas company.

    1. You can check the following pages for information on the status of public transport in Tokyo.

      East Japan Railway Company

      https://traininfo.jreast.co.jp/train_info/ (Japanese)

      https://traininfo.jreast.co.jp/train_info/e/ (English)

      Tokyo Metro

      https://www.tokyometro.jp/index.html#UnkouLinesList(Japanese)

      https://www.tokyometro.jp/lang_en/index.html (English)

      Toei Subway

      https://www.kotsu.metro.tokyo.jp/subway/schedule/(Japanese)

      https://www.kotsu.metro.tokyo.jp/eng/ (English)

      Toden Arakawa Line

      https://tobus.jp/tlsys/navi(Japanese)

      https://tobus.jp/tlsys/navi?LCD=e (English)

      Toei Bus

      https://tobus.jp/blsys/navi(Japanese)

      https://tobus.jp/blsys/navi?LCD=e (English)

      Haneda Airport

      https://tokyo-haneda.com/flight/index.html(Japanese)

      https://tokyo-haneda.com/en/ (English)

      Narita Airport

      https://www.narita-airport.jp/jp/flight/(Japanese)

      https://www.narita-airport.jp/en/flight/ (English)

      Tokai Kisen

      https://www.tokaikisen.co.jp/?doing_wp_cron=1683853921.3657801151275634765625(Japanese)

      https://www.tokaikisen.co.jp/en/ (English)

      Ogasawara Kaiun

      http://www.ogasawarakaiun.co.jp/(Japanese)

      http://www.ogasawarakaiun.co.jp/english/ (English)

    2. For other public transport information, see the following page.

      ■Rail Transit Information （NHK: Japan Broadcasting Corporation)

      https://www3.nhk.or.jp/news/traffic/ (Japanese only)

      ■Japan Safe Travel Information (Japan National Tourism Organization)

      https://www.japan.travel/en/japan-safe-travel-information/(English only)

    1. After a major earthquake, it is common for major roads to be closed to all except emergency vehicles (ambulances, fire trucks and police cars) and vehicles carrying necessary items. Do not use roads until they are reopened to the general public.

    2. When a major earthquake (Seismic Intensity 6 Lower (shindo 6 jaku) or higher) strikes Tokyo, cars coming from outside cannot enter the city past Ring Road No.7 (kannana-dori). Major roads will be closed.

    3. Road information will be broadcast on TV and radio. You can also look it up online.

      ■Japan Road Traffic Information Center

      https://www.jartic.or.jp/ (Japanese only)


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