Information for Evacuees from Ukraine


Last updated on September 26, 2022

We are collecting information for evacuees from Ukraine.


Where can I get a consultation?

●One-Stop Consultation Desk for Evacuees from Ukraine (Tokyo Metropolitan Foundation "TSUNAGARI")

For information to live in Tokyo with peace of mind and guidance on where to get more detailed consultations

Telephone: 03‐6258‐1227

Hours: Weekdays - 10:00 a.m. to 4:00 p.m.

Available languages: Plain Japanese, English, Ukrainian, Russian, others.

★Click here for more information.↓


●The help desk for Evacuees from Ukraine of the Foreign Residents Support Center (FRESC)

Offering assistance to newly arriving Ukrainians

Telephone: 0120‐022‐702

Hours: Everyday - 9:00 a.m. to 8:00 p.m.

Available languages: Japanese, Ukrainian, Russian, and English.

Email address:


●Embassy of Japan in Ukraine



●Japan Federation of Certified Administrative Procedures Legal Specialists Associations

For consultations on visa application procedures

Telephone: 03-6822-2178

Email address:

Hours: Weekdays - 10:00 a.m. to 5:00 p.m.


●The Nippon Foundation[Consultation Services]

You can consult about any problems you may have in your life.

Telephone: 050-5806-9641

Language: Ukrainian, Russian, and Japanese

Hours: Everyday - 8:00 a.m. to 8:00 p.m.

Ukrainian Information sheet:


●Support Center for Refugees Japan (Support-R)

For consultations on legal issues such as refugee application and residency status, as well as daily issues including medical care and education.

Telephone: 0120-477-472 (Forum for Refugees Japan)

Hours: Weekdays - 10:00 a.m. to 5:00 p.m.

Available languages: English, French, Japanese

Email address:


●Центр підтримки українців в Японії

Ви можете поспілкуватись з українськими психологами по телефону.

You can talk to a Ukrainian psychologist (a specialist in mental problems and concerns) by phone.

You can consult with them about concerns related to life in Japan, visas, education, Japanese language study, work, procedures, etc.

Telephone: 080-6240-6148

Hours: Thursday, Friday - 10:00 a.m. to 12:00 p.m.

Available languages: Ukrainian, and Russian


●Асоціація іноземних жінок Паруйон

You can receive free counseling from a Ukrainian psychologist (a specialist in mental problems and concerns).

Telephone: 080-4021-3005

Available languages: Ukrainian, and Russian

Ukrainian information sheet:




~About Work~

●Tokyo Ukrainian Refugee Employment Counseling Service

Helping you find a job and giving you the information you need to work

Hours: Weekdays - 9:00 a.m. to 5:00 p.m.

Available languages: Ukrainian and others.

*Reservations are required by phone or form.

Telephone: 050-5576-7317



●Tokyo Employment Service Center for Foreigners Job-consultation desk for evacuees from Ukraine

Offering job consultation services

Hours (Consultations in Ukrainian): Every Thursday - 9:00 a.m. to 5:00 p.m.

Hours (Consultations in English): Weekdays - 9:00 a.m. to 5:00 p.m.

*Reservations are required for consultations in Ukrainian and English.

Telephone: 03‐5361‐8722

Email address:


~About children's schools~                          

●MEXT(Ministry of Education, Culture, Sports, Science and Technology-JAPAN) Help Desk

For information and consultations regarding school attendance and Japanese language education

Telephone: 0120‐082‐434

Email address:

Hours: Weekdays - 9:30 a.m. to 6:15 p.m.

Available languages: Plain Japanese, English            


■Where can I ask for an interpreter when I want to talk to a Japanese people?

●The Nippon Foundation[Interpretation Services]

Free interpretation over the phone when speaking with a Japanese person.

※There is a charge for the phone call.

Telephone: 050-5806-9641

Hours: Everyday - 8:00 a.m. to 8:00 p.m.

Language: Ukrainian, Russian, and Japanese

Ukrainian information sheet:


Where can I learn about support?

●The Nippon Foundation [For evacuees from Ukraine]

We wills start accepting applications for support for travel expenses/living expenses/living environment preparation expenses from April 20.



●MathMathGood  [Language support for children of Ukraine]

This program supports Ukrainian children (from kindergarten to 6th grade) who have fled to Japan to learn Ukrainian language and culture online so that they will not have problems when they return to Ukraine.



Where can I get information that will help me live in Japan?

●Office of the Governor for Policy Planning, (TMG)

"To all evacuees from Ukraine to Japan" (June,1)

About visas, certificates for displaced persons, etc.



"To those having evacuated to Tokyo" (June,1)

About the house, life, hospital, etc.




●Bureau of Citizens, Culture and Sports, Tokyo Metropolitan Government

・"Life in Tokyo"

This leaflet contains information necessary from your arrival in Japan to your daily life in Japan. There is also advice on how to live in Japan.




・"Disaster Prevention Leaflet"

This leaflet explains what to watch out for and how to prepare for earthquakes, typhoons, and heavy rain.





●Immigration Services Agency of Japan [For Ukrainians living in Japan]

Notices from the Immigration Agency





・Сайт новин

・Корисна інформація про життя в Японії


●NPO Kraiany, Ukrainian Community in Japan

About visas, living arrangements, support, etc.




●Допомога евакуйованим українцям в Японії (Assistance to Ukrainian evacuees in Japan)




~About children's schools and study~

●Tokyo Metropolitan Board of Education

Enrollment in Public Elementary and Junior High Schools




"Tanoshii gakkou"

Textbooks for studying Japanese




●Ministry of Education, Culture, Sports, Science and Technology (MEXT) [Support for evacuees from Ukraine]

Information regarding school attendance and Japanese language education





●Japan Overseas Educational Services 

Ласкаво просимо! (Welcome to Japan)

Japanese words and phrases commonly used in everyday life and at school


●Educational Support Project for Ukrainian children displaced in various parts of the world through the production of Ukrainian-language math and arithmetic videos

You can study arithmetic and mathematics from elementary school to high school using Ukrainian video clips.


●Japanese section of *IBBY(JBBY) [*IBBY=International Board on Books for Young People]

JBBY Hope Project[Books for child refugees in Japan]

We present Ukrainian books and picture books to children who have fled to Japan.


■Where can I learn Japanese?

●Website for Japanese Languages Classes by Volunteers in Tokyo (Japanese only)

You can find Japanese language classes in Tokyo.


●TSUNAHIRO by Agency for Cultural Affairs, Government of Japan

You can study Japanese on this website.